Voice core project manager

  • Date: January 17, 2022

  • Location: England

  • Type: Contract

Voice Core Project Manager – Telecoms expirience is a must permanent/contract role. inside ir 35 remote role

Must have Voice Core Expirience.

Line reporting to the Maya Head of PMO and matrixing to Programme and functional managers within

both C44 and Virgin Media O2 (VMO2), the role will be responsible for:

  • Line Management of all Voice Core Project Managers and Delivery Managers.
  • Functional Management of Voice Core Delivery Managers.
  • Supporting VMO2 Programme Managers as required in the delivery of their Voice Core


  • Successful end to end delivery of all Work Requests (WR) assigned to the Voice Core PMO team.

It is key that the role holder effectively controls and governs all work through industry best practice

including effective management of the risks, issues and dependencies that influence successful delivery.

The role holder will be expected to build relationships with key stakeholders and execute effective

communications plans.

It will be necessary to employ key measures and promote required behaviours to support reduced cost,

improved investment efficiency and faster time to market.

It will be key to employ effective matrix management, driving project/delivery teams and influencing key

stakeholders drawing on sound interpersonal skills whilst operating industry recognised Project

methodologies underpinned by Telefonica UK’s people & cultural development paths in order to deliver

best in class performance.


Summary of key responsibilities:

  • Responsible for supporting Delivery Managers with the definition and understanding of WR


  • Track and keep up to date Maya resource forecast and headcount requirements, with input from

VMO2 regarding PMs.

  • Manage interfaces with other Maya Teams, attend cross functional meetings/reviews and

workshops with Planning and Build teams.

  • Allocation of DM Resources to incoming Work Requests.
  • Monitoring and management of resource loading across the whole Maya PMO Team.
  • Support PMs and DMs with Issues on Projects and Work Requests.
  • Host weekly team meetings.
  • Investigate and manage any performance issue with Maya PMO resources.
  • Approval of holiday requests across the whole team and managing cover where required, in the

case of PMs, this will be in collaboration with VMO2 Programme Managers.

  • Checking and approval of overtime requests for OoH work.
  • Verification and approval of monthly timesheets and overtime bookings.
  • Annual Objective Setting, Appraisals, PDPs and regular One to One reviews for the whole Voice

Core PMO Team.

  • Liaison with Maya Head of PMO, attending weekly and adhoc meetings, etc…
  • Preparation of weekly WR slide report.
  • Preparation of Voice Core slides for Maya ORM monthly meeting.
  • CRQ Admin – checking on SLA breeches, RFT submissions, Process Adherence and CRQ failures.
  • Liason with VMO2 Change Management as necessary.
  • Work Request overall management, including:

o Review and impact assess all new submissions in Monday.com.

o Liaison with requestors to clarify actual requirements and level of support required from

Maya PMO.

o Allocation of WR leads and Delivery Managers.

o Supporting blocked WR’s – escalating priority, resources etc.

o Working with NDG and Planning to ensure view of WR delivery over coming period.

o Regular testing catch up working with DMs and VMO2 Test Manager to understand what

WR should go into to test bed next – ensuring alignment with NDG and Planning in terms of


o Monitoring High Priority WRFs and providing regular updates.

o Ensuring scope and requirements are clear for WRs, working with VMO2 Design and Maya

Planning to ensure the solution is clear.

o Supporting approvals with VMO2 Operations, understanding testing requirements.

  • Proven track record in capability development.
  • Structured and methodical, detailed conscious planner.
  • Desirable: Knowledge of Virgin Media O2 business processes and cross-functional working

If you are interested in the role please send cv to Brandon at

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