Project Assistant -office role

  • Date: September 28, 2022

  • Location: Manchester, Greater Manchester

  • Type: Contract

Site Project Coordinator -office role,contract , Bracknell


  • Comply with Arqiva Site Access regulations and Accreditation processes
  • Develop and maintain professional working relationships with internal/external customers and third-party suppliers
  • Strive to meet and exceed customer service levels
  • Ensure all service calls are answered promptly and professionally
  • Ensure that all access requests are processed effectively, within agreed service timescales
  • As required, participate in the on-call 24/7 arrangements
  • Self-manage performance against agreed Key Performance Indicators (KPI’s)
  • Through continuous improvement, identify opportunities to improve service, process or systems
  • Support problem management; contribute to root cause analysis and where possible implement corrective actions to avoid repeat incidents
  • As requested, carry out ancillary tasks deemed within your capability
  • Operate a range of team processes to ensure key performance indicators are met
  • Manage conflicting priorities to ensure all deliverables are met
  • Flexibility is required to enable the team to operationally cover working hours from 07.00 to 18.00 Monday to Friday


  • Experienced in fast moving, high volume, fluid environments providing service direct to external customers
  • Experienced in interfacing with external customers and internal functions carrying out effective communication and speedy resolution for requests
  • Experienced in recording and managing sensitive and critical data
  • Capable of confidently communicating information in a clear and concise manner.
  • Methodical filing, referencing and strong analytical skills
  • Capable of building, maintaining strong rapport with internal stakeholders, clients, and Operational Teams
  • Relevant sectors: multinational companies.


  • Ability to pro-actively identify process change requirements, plan and enable transformation.
  • Ability to operate effectively in a fast moving, dynamic environment
  • Be naturally customer centric
  • Ability to understand the end to end view of delivering service to ensure we value the customer whilst maintaining the interests of the business
  • Excellent organisational skills, able to prioritise and coordinate multiple events effectively
  • Excellent communication skills (written and oral)
  • High standards in quality, accuracy and attention to detail
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